Once we receive your order, it will be dispatched same-day for orders placed before 2pm using an overnight courier service. You’ll receive a confirmation email when your kit has been dispatched.
Orders placed from 2pm on Friday to Sunday and on public holidays will be dispatched on the next working day.
Please note that we cannot be held responsible for failures of the courier once it has been dispatched. We provide tracking numbers for time sensitive orders so you can monitor your order’s progress.
Orders received before 11am will be delivered directly to you that afternoon. It will be collected from you late afternoon for direct return to the lab.
Your results will be available next day. This service is available 7 days a week. Excluding Christmas Day and Boxing Day unless contacted via phone call at least 48 hours beforehand.